At Hawi Labs, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or contact us about our services.

1. Who We Are

Hawi Labs is a website design and development business providing digital services to clients in Kenya and internationally.

For questions about this Privacy Policy or how your information is handled, contact us at:

Hawi Labs
Email: hello.hawilabs@gmail.com
Website: hawilabs.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide directly

When you submit a contact form, project enquiry, or other form, we may collect information such as:

• Your name

• Email address

• Phone number, if provided

• Business or company name

• Project requirements and preferences

• Budget or service information you choose to share

• Any other information included in your message

You are not required to provide information that is not necessary for the purpose of your enquiry.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the tools and services installed on the website. This may include:

• IP address

• Browser type and device information

• Pages visited

• Approximate location derived from technical data

• Referring website

• Date, time, and general usage information

This information may be collected through hosting services, security tools, analytics, or similar technologies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and messages

• Discuss and prepare project proposals or quotations

• Understand your project requirements

• Provide, manage, and improve our services

• Communicate about an ongoing project

• Provide customer support and maintenance

• Maintain website security and prevent misuse

• Improve website performance and user experience

• Comply with applicable legal obligations

• Send marketing communications where permitted and where appropriate consent has been obtained

We do not use your information for purposes unrelated to the reason it was collected unless permitted by law or you have otherwise agreed.

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent

• Taking steps at your request before entering into a contract

• Performing a contract or providing requested services

• Complying with legal obligations

• Our legitimate interests, where those interests do not override your privacy rights

The applicable legal basis depends on the nature and purpose of the processing.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business or provide services. These may include:

• Website hosting and infrastructure providers

• Email and communication service providers

• Form submission or customer relationship management tools

• Analytics and security providers

• Payment providers, where applicable

• Professional advisers or authorities where legally required

These providers may process information according to their own privacy policies and applicable contractual or legal obligations.

6. Third-Party Services and Links

Our website may use or link to third-party services, platforms, or websites, including tools used for hosting, analytics, forms, scheduling, ecommerce, or payments.

Third-party websites and services operate under their own privacy policies. We encourage you to review those policies before submitting personal information or using their services.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support functionality, remember preferences, improve performance, maintain security, or understand website usage.

Cookies may be placed by Hawi Labs or by third-party services integrated into the website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some website features function.

If we use non-essential analytics, advertising, or other tracking technologies that require consent under applicable law, we will seek consent where required.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and complying with legal obligations.

The retention period may vary depending on the type of information and the circumstances.

10. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request information about how your data is handled

To exercise a right, contact us using the details below. We may need to verify your identity before responding.

11. Marketing Communications

If we send marketing communications, you may opt out by following the unsubscribe instructions in the communication or contacting us directly.

Opting out of marketing messages will not necessarily stop essential communications relating to a project, enquiry, payment, or service you have requested.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorisation where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review and take appropriate action.

13. International Data Transfers

Some third-party service providers we use may process or store information outside Kenya.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the processing is handled in accordance with applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

The latest version will be published on this page with an updated “Last updated” date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Hawi Labs
Email: hello.hawilabs@gmail.com
Website: hawilabs.com